FAQ’s  - Frequently Ask Questions

Which shipping method do you offer?

EMS expedited courier is the available shipping option when dispatching from Malaysia. From HK we use UPS and EMS, and from China, DHL in most cases. NB. We will not ship to post office boxes

How long does it take to process and ship orders? 

All orders are shipped within 7 working days following clearance of funds.

Do you accept orders from Nigeria, Vietnam, Indonesia or Russia, including Ukraine?
No

Are your products new or factory reconditioned?

All products advertised are brand new and delivered in original manufacturers packaging

Do you have a warranty on your products?

Yes, All our products come with a 12 month warranty. Some merchandise is guaranteed with a longer manufacturer's warranty

How do I know if my order has been despatched?

You will be advised of the relevant courier tracking number as soon as your order is despatched.

Will I incur any customs/taxes when the product comes into the country?
We will endeavour to ensure that any import duties are minimised, But these will remain the responsibility of the buyer

What is your Cancellation/Return/Refund Policy?

We guarantee against manufacturers' defects for 7 days from the date of the delivery.

Products with Manufacturer Warranties, which exceed 7 days, may be returned directly to the manufacturer according to their instructions. 

All returns/refunds/cancellations/exchanges must be made within 7 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

If it is a mistake on our part we will give you a full refund. A 20% restocking charge will apply if product is returned due to customer error. 

Customers will be responsible for all charges associated with shipping and handling.  Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling